Article 1 – Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

Lumi’Skin: the business that offers cosmetic products through its online store.

Consumer: any natural person acting for private purposes and not in the course of a profession or business.

Agreement: any agreement concluded between Lumi’Skin and the Consumer through the online store.

Product(s): all cosmetic products offered through the online store.

Website: www.thelumiskin.com

Article 2 – Identity of Lumi’Skin

Trade name: Lumi’Skin
Email address: hello@thelumiskin.com
Chamber of Commerce (KvK) number: 91166519
VAT identification number: NL004871316B95

Article 3 – Applicability

These Terms and Conditions apply to every offer made by Lumi’Skin and to every Agreement concluded through the online store.

By placing an order, the Consumer confirms that they have read and agree to these Terms and Conditions.

If one or more provisions are found to be wholly or partially invalid or voidable, the remaining provisions shall remain in full force and effect.

Article 4 – Offers and Product Information

Lumi’Skin takes the utmost care in preparing the content of its online store.

Product descriptions, images, ingredient lists and prices are displayed as accurately as possible.

Images are for illustrative purposes only. Colours and packaging may differ due to screen settings or product changes.

Obvious errors, typographical errors, pricing errors or other mistakes shall not be binding on Lumi’Skin.

All information provided on the Website is intended solely as general product information and does not constitute medical advice.

Article 5 – Formation of the Agreement

An order constitutes an offer to purchase.

An Agreement is concluded only after Lumi’Skin has confirmed the order by email.

Lumi’Skin reserves the right to refuse or cancel an order, in whole or in part, in circumstances including:

• Obvious pricing or product errors;
• Suspected fraud or misuse;
• Incomplete or incorrect information;
• Failed payment;
• Insufficient stock;
• Circumstances that make delivery reasonably impossible.

If an order is cancelled after payment has been received, the amount paid will be refunded as soon as possible.

Article 6 – Prices and Payment

All prices shown include VAT unless stated otherwise.

Shipping costs are clearly displayed before the order is completed.

Payment is made using the payment methods offered during checkout.

Obvious pricing errors may also be corrected after an order has been placed.

Ownership of delivered Products passes to the Consumer only after full payment has been received.

Article 7 – Shipping

Lumi’Skin makes every effort to dispatch orders within the stated delivery times.

Delivery times are estimates and do not constitute binding deadlines.

The risk of loss or damage passes to the Consumer when the order has been delivered.

We ask that any shipping damage or incorrectly delivered Product be reported as soon as possible after receipt.

For more information, please refer to our Shipping Policy.

Article 8 – Right of Withdrawal and Returns

Consumers have the statutory right to withdraw from the Agreement within 14 days of receipt without giving a reason, unless a statutory exception applies.

A return must be registered in advance by email.

After registering the return, the Consumer will receive the return instructions and return address.

Returns sent without prior notification may experience delays in processing.

Return shipping costs are the responsibility of the Consumer unless otherwise required by law.

The Consumer must handle the Products with care during the withdrawal period.

If a Product has been used beyond what is necessary to establish its nature, characteristics and functioning, Lumi’Skin may, in accordance with applicable law, deduct an amount reflecting the diminished value of the Product.

For Products that are not suitable for return for reasons of health protection or hygiene, the right of withdrawal may cease to apply once the seal has been broken after delivery, where permitted by law.

Following receipt and inspection of the returned Products, the amount due will be refunded no later than within 14 days.

For the complete procedure, please refer to our Returns Policy.

Article 9 – Conformity and Warranty

Lumi’Skin warrants that the Products supplied comply with the Agreement and with applicable statutory requirements.

If a Product is damaged, defective or incorrectly delivered, we ask the Consumer to notify us as soon as possible.

Where a Product does not conform to the Agreement, Lumi’Skin will provide an appropriate remedy in accordance with applicable law.

Article 10 – Use of the Products

Our Products are intended for external use only.

The Consumer is responsible for carefully reading the ingredient list and instructions for use.

For sensitive skin, we recommend introducing new Products gradually and, if desired, performing a patch test first.

Lumi’Skin is not liable for reactions to ingredients that are clearly listed on the packaging or Product page, unless otherwise required by law.

Our Products are not intended to diagnose, treat, cure or prevent diseases or medical conditions.

Article 11 – Intellectual Property

All texts, images, product photographs, videos, designs, logos, trade names and other content on the Website are owned by Lumi’Skin or are lawfully used by Lumi’Skin.

Without prior written permission, such content may not be copied, distributed, published or used commercially, in whole or in part.

Article 12 – Complaints

Complaints may be submitted via hello@thelumiskin.com.

We aim to provide a substantive response to every complaint within 14 days.

If more time is required, we will inform the Consumer accordingly.

Article 13 – Liability

Lumi’Skin is only liable for direct damage that is the direct result of intent, gross negligence, or liability that cannot be excluded under mandatory law.

To the extent permitted by law, Lumi’Skin shall not be liable for indirect damage, consequential damage, loss of profits, loss of savings, or damage resulting from improper use of the Products.

Nothing in these Terms and Conditions limits the statutory rights of Consumers.

Article 14 – Force Majeure

Lumi’Skin shall not be required to fulfil its obligations where it is prevented from doing so due to force majeure.

Force majeure includes, among other circumstances: disruptions affecting carriers, supplier issues, strikes, pandemics, war, government measures, internet outages, cyber incidents, natural disasters and other circumstances beyond Lumi’Skin’s reasonable control.

During a force majeure event, Lumi’Skin’s obligations will be suspended.

If the force majeure event continues for more than 30 days, both Lumi’Skin and the Consumer have the right to terminate the Agreement with respect to the part that has not yet been performed.

Article 15 – Privacy

Lumi’Skin processes personal data in accordance with its Privacy Policy.

Further information is available in the Privacy Policy on the Website.

Article 16 – Amendments

Lumi’Skin reserves the right to amend these Terms and Conditions.

Each Agreement is governed by the Terms and Conditions that were in effect at the time the order was placed.

Article 17 – Governing Law

All Agreements between Lumi’Skin and the Consumer are governed by Dutch law.

Consumers within the European Union retain the protection afforded to them by the mandatory consumer protection laws applicable in their country of residence.

The parties will first attempt to resolve any dispute through mutual consultation.

If this is not possible, the dispute will be submitted to the competent Dutch court, unless mandatory law provides otherwise.

Article 18 – Contact

For questions regarding these Terms and Conditions, please contact:

Lumi’Skin
Email: hello@thelumiskin.com
Chamber of Commerce (KvK) number: 91166519
VAT identification number: NL004871316B95