Frequently asked questions

Lumi'Skin develops skincare with a focus on a healthy skin barrier and sensitive skin. Our formulas are composed with carefully selected ingredients — without added fragrance — and are designed to be mild and effective for most skin types.

Yes. Lumi'Skin is developed with sensitive skin as a starting point. Although every skin is unique, our formulas are designed to feel mild and comfortable for most skin types.

Our moisturizers are fragrance-free. The Milky Barrier Cleanser and Brightening Barrier Serum contain a very mild natural scent derived from the ingredients themselves. This is not an added fragrance.

Yes. Our products are suitable for most skin types, including dry, normal, combination, oily, and sensitive skin. For severe skin conditions or known allergies, we recommend consulting a doctor or dermatologist beforehand.

Our Personal Skin Analysis helps you find a skincare routine that matches your skin type and needs in about two minutes. Based on a few questions, you will receive personalized product recommendations.

No. During the Personal Skin Analysis, we only recommend products that best suit your skin and needs. Some customers find two products sufficient, while others benefit from a complete routine.

Yes, you can retake the analysis at any time via our website. Skin needs can change due to season, hormones, or lifestyle — it is therefore useful to retake the analysis if your skin has changed significantly.

No, the recommendations are a guideline. You can always choose products yourself or contact us for personal advice.

Yes. We recommend a broad-spectrum SPF 30 or higher every morning as the last step of your routine. Lumi'Skin is currently working on its own SPF that aligns with our barrier-focused philosophy.

Store the products in a cool, dry place, out of direct sunlight, and close the packaging tightly after use.

In many cases, yes. It is preferable to introduce new products gradually and build up your routine slowly.

We currently ship to the Netherlands, Belgium, and the rest of Europe, including the United Kingdom.

We offer free shipping once your order reaches the minimum order value. Shipping rates are as follows:

Netherlands, Belgium & Germany — €5.95 (Free shipping on orders over €90)
France, Spain & Italy — €7.95 (Free shipping on orders over €100)
Other European countries — €7.95 (Free shipping on orders over €100)
United Kingdom — €11.95 (Free shipping on orders over €120)
Norway & Switzerland — €15.95 (Flat rate)
United States — €10.95 (Free shipping on orders over €120)

Netherlands & Belgium — 3–5 business days
Germany — 3–5 business days
France, Spain & Italy — 6–8 business days
Other European countries — 5–8 business days
United Kingdom — 4–7 business days
Norway & Switzerland — 5–8 business days
United States — 3–5 business days

Yes. After dispatch, you will receive a confirmation email with a tracking number that allows you to track your parcel.

You can cancel an order as long as it has not yet been shipped. Please contact us as soon as possible via info@thelumiskin.com.

You can return your order within 14 days of receipt, in accordance with the EU right of withdrawal. Products must be returned unopened, unused, and in their original condition.

For hygiene reasons, opened or used skincare products cannot be returned, unless the product was delivered damaged or defective.

The return costs are at the customer's expense.

Send an email to info@thelumiskin.com with your order number and reason for return. We will then send you the return instructions.

After receiving and inspecting the return, we will process the refund within 5–10 business days to the original payment method.

Please contact us within 48 hours of receipt via info@thelumiskin.com with a photo of the product. We will resolve this for you immediately.

We accept most common payment methods, including iDEAL, Visa, Mastercard, American Express, Maestro, Bancontact, Apple Pay, Google Pay, and Shop Pay. The available options may vary based on your location.

Yes. All payments are processed via a secure connection. We do not store payment details.

You can reach us via info@thelumiskin.com. We aim to respond within 1 business day.