Due to the nature of our products and to ensure the health and safety of our customers, cosmetic products that have been opened or used cannot be returned for hygiene reasons.

To be eligible for a return and a full refund, the item must meet the following conditions:

• The product must be completely unopened, unused, and in its original, undamaged condition.
• The product must be in its original, undamaged packaging.
• You must provide the receipt or proof of purchase.

Return Shipping Costs
Return shipping costs are the responsibility of the customer. We recommend always sending your return using a Track & Trace service. Lumi’Skin is not responsible for return shipments that are lost or damaged in transit.

Requesting a Return
Returns must always be registered with us in advance. To request a return, please email hello@thelumiskin.com within 14 days of receiving your order and include:

• Your name;
• Your order number;
• The products you wish to return.

Once we have received your request, we will provide you with the return instructions and return address.

Important: Returns sent without prior notification may not be processed immediately.

Damages and Issues
Please inspect your order immediately upon receipt.

Have you received a damaged, defective, or incorrect product? Please contact us as soon as possible at hello@thelumiskin.com and, where possible, include clear photos of:

• The product;
• The packaging;
• Any damage caused during transit.

We carefully review every report and, depending on the circumstances, will provide an appropriate solution, such as a replacement or refund.

Exchanges
Unfortunately, we do not offer exchanges. If you would prefer a different product, the quickest way is to return your current product by following the steps above. Once your return has been accepted, you can place a separate order for the new product through our online store.

Refunds
Once we have received and inspected your return, we will notify you by email whether your return has been approved in accordance with our hygiene requirements.

If approved, the outstanding purchase amount (less any applicable adjustments for shipping costs) will automatically be refunded to the original payment method used for your purchase within 10 business days.

If the refund is still not visible in your account after 15 business days, please contact us at hello@thelumiskin.com, and we will look into it for you.